Returns & Exchanges
COVID-19 RETURNS/EXCHANGES UPDATE
At Kuver Up Planner Kouture, the health and wellbeing of our team and our patrons are our top priority. Due to the escalation of the COVID-19 pandemic, product returns and exchanges have been suspended and sales are final. We kindly ask that you make your product selection carefully. For assistance making the best selection for your needs, please CHAT with us by sending us an email to [email protected] . Your order will be carefully picked and packed. If you discover any errors or issues with your order, we will make it right. Thank you for choosing Kuver Up Planner Kouture.
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*Non-Returnable Items
Personal Use Items including downloads, classes, workshops, events, specialty, final sale, bundle boxes and items marked non-returnable may not be returned or exchanged.
USA Order Returns
Items must reach us within 7 days of delivery.
Non-USA Order Returns
Items must reach us within 14 days of delivery.
Defects/Damages
If you received a defective or damaged item, please accept our sincerest apologies. Send us an email with photos of your item with defects/damage to [email protected] and we will promptly initiate an exchange for your defect. Please kindly note, all exchanges are subject to product availability. If we are unable to replace your item, a credit to your original form of payment will be promptly processed.
To initiate a return:
Submit a return request by email
Wait for approval to return via email
Receive instructions on how to send your items back to us
Wait for package to be received and reviewed by us
Receive your credit or exchange for qualifying items
*Please carefully pack your return. Items returned to us damaged may not receive any credits or exchanges.